Frequently Asked Questions
Q. How much does one Mosque
Clock cost?
A. Depending on which colour you require, from £9.00 to £12.00
excluding postage)
Q. Does this price include
postage and packing and VAT?
A. UK Royal Mail 2nd Class delivery and VAT is included in the standard
price. UK residents wanting 1st Class Delivery (+£1.00 per clock),
and customers in the EU (+£2.00 per clock) and Rest of the World
(+£4.00 per clock) have to pay extra.
Q. Will my Mosque Clock come
with batteries?
A. ‘Fraid not. We recommend you fit your clock with brand new Duracell
Ultra M3 batteries for optimum performance.
Q. What colours do Mosque Clocks
come in?
A. Three fabulous ones - Perfect Pink, Brilliant Blue and Great Green
Q. Do I get to choose the colour
of my clock?
A. Yes, indeed you do.
Q. How loud is the alarm?
A. Very loud! We guarantee you will hear it!
Q. How long does the alarm go
on for?
A. A shade over 3m 20s.
Q. Can
I see and hear the clock in action?
A. Yes, but you will need the QuickTime
plug-in.
Q. Does the alarm actually mean
anything?
A. Yes. For more information, please click here.
Q. Can I buy a Mosque Clock on
the high street?
A. You will be lucky! While
they can be bought from a few specialist shops, they are very hard to find.
That’s what makes the Mosque Clock the ideal novelty gift.
Q. Where do these clocks come
from?
A. We import ours from Dubai, UAE. But Mosque clocks are sold widely across
the Middle East. Visitors to popular holiday destinations in this region (Cairo,
for example) will probably see them for sale in local markets, or souks.
Q. Where can I find out more
about the religious significance of the Mosque Clock?
A. We have spent a great deal of time and care producing a special fact sheet
about Islam, and the significance of the mosque and the azan to its followers.
We hope this helps increase Western knowledge and understanding of the religion.
Click here for more information.
Q. How do I order a Mosque Clock?
A. By clicking on the big
‘BUY' icon that's on every page of this Web site.
Q. I'm finding it difficult to
complete the order process - where can I get help?
A. Email info@mosqueclockshop.co.uk
for assistance.
Q. How do I pay for my clock?
A. Using your Visa, Delta, Switch, Solo, American Express, MasterCard
or Visa Electron card.
Q. What currency do I pay in?
A. Good old £££££s.
Q. Can I pay by cheque or postal
order
A. Yes, but only by special arrangement. Please email info@mosqueclockshop.co.uk
for more information.
Q. I’ve heard lots of bad things
about ordering over the Internet. Is it safe?
A. Yes. Contrary to popular belief, ordering online is actually far safer
than relaying your card details over the phone or giving your plastic to a
waiter in a restaurant.
Q. How is my payment processed?
A. Payments are processed by PayPal (owned by eBay), a
global leader in online payment solutions. It enables any individual with
an email address to securely, easily and quickly send payments online.
Q. Do you get to see my card
details?
A. No. All transactions are processed by PayPal, which informs us when
a transaction has been made. We then fulfil the order.
A. We deliver to the UK, EU and countries in the Rest of the World!
Q. How long will my clock(s)
take to arrive?
A. We normally dispatch orders within 72 hours of receiving payment confirmation
from our partner PayPal. If you are in the UK, your clock(s) should arrive
by Royal Mail or Parcelforce within 7 working days, although we cannot guarantee
delivery dates. For the EU, please allow up to 14 working days, and 21 working
days for ROW.
Q. How will my order be packaged?
A. In our experience, we have found clocks are less likely to get broken
and damaged when posted individially through Royal Mail. Therefore, if
you place an order for five clocks, you should expect to receive five
separate padded packages. However, for large orders (of ten clocks or
more), we have found it's better to package them all together in one big
box with lots of padding and protection around them.
Q. Can I track my order?
A. Yes. Send an email
to info@mosqueclockshop.co.uk
along with the reference number assigned to your order by PayPal, the
date the order was placed, your email address and your full name.
Q. Can you supply wholesale?
A. We welcome wholesale enquiries. Please email info@mosqueclockshop.co.uk.
Q. What happens if I get my clock
and it doesn’t work?
A. Email info@mosqueclockshop.co.uk,
explaining the problem. We will send you a list of checks to perform.
Q. I’ve performed the checks
and my clock still doesn’t work. What now?
A. Email us again at info@mosqueclockshop.co.uk
with your full name and address, requesting a return authorisation code.
We will email you back with an address to send the faulty clock to. On
receipt of the faulty clock, we will dispatch a new model to you. Alternatively,
you may request a full refund.
Q. Will my replacement clock
be the same colour?
A. We will endeavour to
send you a replacement clock of the same colour as the original. However,
high demand may mean we are unable to do this. In this case, a clock of a
different colour (of our choosing) will be dispatched.
Q.Do you have a Privacy Policy?
A. Yes, please click here.
Q. And what about the Legal
blurb?
A. Right here. Please read it carefully. Placing an
order confirms your acceptance of our Terms of Business.
FAQ - Legal - Privacy - Contact
© 2004 The Mosque Clock Shop
